Privacy Policy

Our Commitment to Privacy:

    At Zafir, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website and mobile app.

    Information We Collect:

    Personal Information:

  • We may collect personal information such as your name, email address, phone number, and location data when you use our services.

    • Usage Information:

  • We gather information about how you interact with our app, including ride requests, routes, and payment transactions.

    • How We Use Your Information:

    We use the collected information to:

  • Provide and improve our services.
  • Customize your experience.
  • Communicate with you about promotions, updates, and important information.

    • Information Sharing:

    We do not sell, trade, or rent your personal information to third parties. Your data is only shared with our trusted partners for the purpose of delivering our services.

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    We employ industry-standard security measures to protect your information from unauthorized access and maintain data accuracy.

    Changes to Privacy Policy:

    We may update our Privacy Policy periodically. Please review this page to stay informed about how we are protecting your information.

    Account Deletion and Data Retention Policy

    At Zafir, we value your privacy and are committed to maintaining transparency about our data handling practices. This page provides information on how you can request the deletion of your account and what happens to your data when you do so.

    Requesting Account Deletion:

    To delete your account in Zafir, please follow these steps:

    1. Log In: Open the Zafir app and sign into your account.

    2. Go to 'My Account': Once logged in, navigate to the 'My Account' section of the app.

    3. Access Settings: In the 'My Account' section, find and select 'Settings'

    4. Delete Your Account: Look for the 'Delete My Account' option and follow the on-screen instructions to proceed with the deletion.

    If you encounter any issues or need assistance, you can contact our support team directly at support@zafir.app with the subject line 'Account Deletion Request.'

    What Happens When You Delete Your Account:

  • Data Deletion: Upon the confirmation of your deletion request, we will permanently delete your personal data associated with the account from our servers. This includes your profile information, ride history, and any saved preferences.
  • Data Retention: Certain information, such as transaction records, may be retained for a specific period to comply with legal or regulatory requirements.
  • No Recovery: Once your account is deleted, the process is irreversible, and you will not be able to recover any data or access our services using the same account.

    • Data Retention Details:

    Types of Data Deleted: Personal profile data, user preferences, usage history.

    Types of Data Retained: Transaction records, anonymized usage data for analytical purposes.

    Retention Period: Retained data will be held for a period not exceeding 12 months, as required by law or for legitimate business purposes.