Frequently Asked Questions

Need quick help? Browse for solutions to the most commonly know problems.

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General Questions

  • Zafir is an innovative rideshare app aggregator that allows users to compare prices from different transportation apps to find the cheapest ride.

  • Zafir calculates estimated fares for rideshare apps and taxis in your area, allowing you to compare prices and choose the best option.

  • Currently, Zafir is available in Jordan, serving as an app aggregator for rides within the country.

Getting Started

  • You can download the Zafir app from the App Store, Google Play Store, or Huawei App Gallery. Simply search for Zafir and follow the installation instructions

  • To sign up, you'll need to provide your phone number and confirm it with a code. Additionally, you can enter your pickup and destination locations to request a ride.

  • Yes, Zafir supports Uber and Lyft, allowing you to compare prices and hail rides directly from the app.

Promotions and Savings

  • Zafir helps you save money by comparing fares from different rideshare apps. Additionally, you may have access to exclusive promotions and surge pricing simulation features.

  • As a Zafir user, you may receive exclusive promotions that offer additional savings on your rides.

Account Management

  • Navigate to the Settings page in the app, where you can enable/disable Face ID, manage ride and account updates, and control email marketing preferences.

  • You can initiate the account deletion process in the Settings page. Follow the prompts, and a confirmation email will be sent upon successful account deletion.

Support and Contact

  • You can reach out to our support team via the Contact Us page on the app or by sending an email to WeCare@zafir.com.

  • If you encounter any issues during your ride, please contact our support team immediately for assistance.

Privacy and Security

  • Zafir takes privacy seriously. Please refer to our Privacy Policy to learn how we collect, use, and share personal information.

  • No, Zafir is not affiliated with any of the ridehail companies listed on the site. Users independently make and complete requests in the app.

Technical Support

  • If you experience technical issues, please visit our Technical Support page or contact our support team at Support@zafir.app.

  • Zafir accepts vulnerability reports as per our security.txt policy. Please send reports to support@zafir.app.

Community and Engagement

  • Yes, if you are interested in advertising opportunities, please visit our Advertise With Us page or contact us at marketing@zafir.app.

  • Subscribe to our newsletter by entering your email on the Join Our Mailing List section on the homepage.

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